Overview
At Dorian Folders, we aim to deliver your orders promptly and efficiently. This Shipping Policy outlines our practices regarding order processing, shipping times, delivery areas, and related information.
Delivery Coverage
We proudly offer worldwide shipping. No matter where you are, we’ll bring our products to your doorstep.
Payment Method
All orders are processed with Cash on Delivery (COD) as the only accepted payment method. No online payments or card transactions are required at checkout.
Order Processing Time
- Orders are typically processed within 1–3 business days after order confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
- Local Orders (within your country): 3–7 business days
- International Orders: 7–14 business days, depending on location and customs clearance
Note: Delivery times are estimated and may vary due to unforeseen delays, customs processing, or local courier services.
Shipping Charges
Shipping costs (if applicable) will be displayed during checkout. Some promotions may offer free shipping, which will also be shown before order confirmation.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking details (if available for your country). If tracking is not supported, you can contact us for a manual status update.
Delivery Attempts
If a delivery attempt fails due to customer unavailability or incorrect address details, the courier may attempt redelivery or return the package to us. In such cases, re-shipping charges may apply.
Customs and Duties
For international shipments, additional customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please notify us at [email protected] within 48 hours of expected delivery. We will investigate the issue and provide a resolution.
Incorrect Address Disclaimer
Customers are responsible for ensuring all shipping information is correct. Dorian Folders is not responsible for orders delivered to incorrect addresses provided at checkout.
Contact Us
For any shipping-related questions, please contact our support team:
Email: [email protected]