Overview
At Dorian Folders, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a return or exchange, subject to the terms outlined below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition you received it
- A return request must be submitted within 7 days of receiving your order
- Items marked as non-returnable, final sale, or customized are not eligible for return
Return Process
To initiate a return, please contact us at [email protected] with your order number, item details, and reason for return.
Once approved, we will provide you with return instructions. You are responsible for any return shipping costs unless the item was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing [email protected]. Include clear photos of the issue. We will arrange a replacement or return at no extra cost to you.
Refunds
we accept only Cash on Delivery.
Exchanges
We allow one-time product exchanges for eligible items, subject to availability. Exchange requests should be made within 7 days of delivery.
Non-Returnable Items
- Gift cards or promotional items
- Customized or made-to-order products
- Items that show signs of wear, damage, or alteration
Late or Missing Refunds
If you haven’t received a refund within the specified time, please:
- Check with your bank for any pending transfers
- Contact us at [email protected] for support
Contact Us
For questions about your return, refund, or exchange, reach out to us at:
Email: [email protected]